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| FAQ | |
| Q1 | Are you a factory or trading company? |
| A: | We are a professional pet food manufacturer with our own factory and office location. We have nearly 20 years of export experience that can customize products according to customer requirements. |
| Q2 | At present, what countries and regions have our products been exported to? |
| A: | All countries and regions in Europe,the United States,South America,the Asia Pacific region,the Middle East,etc. |
| Q3 | Do you have an OEM service? |
| A: | Yes,we can provide OEM and ODM services according to your product requirements. |
| Q4 | What certificate do you have? |
| A: | We have ISO9001,BSCI,BRC,HACCP,FDA,SGS and IFS certification,etc. |
| Q5 | How to get some products samples? |
| A: | You can inform us of the sample customization requirements by email,and we will customize it for you. |
| Q6 | What is the payment method? |
| A: | L/C,T/T payment is recommended. |
| Q7 | How long will it be shipped after ordering? |
| A: | The specific delivery time is determined according to the order quantity and product category.The normal delivery cycle is within 30 days after receiving the advance payment. |
| Q8 | How long is the production cycle after ordering? |
| A: | The specific production cycle is determined according to the order quantity and product category.The normal production cycle is 15-30 working days after receiving the advance payment and arranging the production. |
| Q9 | About product packaging. |
| A: | For different products,according to your packaging requirements,we can also use our general packaging. |
| Q10 | About other products questions. |
| A: | You can consult our customer service through email,we are glad to serve you. |